A Review from the Banking Ombudsman
We will work hard to resolve the issue however, if you are not satisfied with the resolution, you are entitled to request a review from the Office of the Banking Ombudsman. The Banking Ombudsman provides free independent assistance to resolve disagreements between banks and their customers either informally or by making a recommendation which is binding on the bank.
For more information regarding the Banking Ombudsman, contact any branch of HBS Bank, call our Contact Centre on 0800 427 2265 or visit www.bankomb.org.nz.
Alternatively, you can contact the Banking Ombudsman at:
The Office of the Banking Ombudsman
FREEPOST 218002
PO BOX 10-573
The Terrace
Wellington 6143
Freephone: 0800 805 950
Tel: (04) 471 0006
Fax: (04) 471 0548
E-mail: help@bankomb.org.nz
